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Returns and Refunds (Domestic & International)

If you wish to cancel your purchase under the Distance Selling Regulations, customers legally have a period of seven working days from the date of delivery within which they can cancel the sale. However at Health Essentials Direct we extend that to 30 days. This means you can return your purchased goods to us within 30 days of the date of delivery and cancel the sale and receive a refund. Please return the unopened products, with a note of your order no and reason for cancellation. When we receive the returned goods we will refund you the customer the sale price of the purchase.

We accept both domestic and International returns.

All original postage and packing charges, are paid for by the customer, and the return postage is also the responsibility of the customer. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective, in which case the cost of returning goods are the responsibility of Health Essentials Direct. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance

All returns will be accepted unless the goods have been opened, we can not accept the return of opened goods as we can not reuse these goods due to health and safety purposes.

If wish to return a item please contact us first at:

Return address is:

Health Essentials Direct
9 Rochester
United Kingdom